Privacy Policy

1. Introduction

Acreus (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate intelligence platform and services (the “Service”).

By accessing or using the Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our Service, including:

Account Information: Name, email address, password, and profile details
Payment Information: Billing address, payment method details (processed by third-party payment processors)
Property Data: Properties you search, save, or add to your pipeline
Communications: Messages, feedback, and support requests you send us
User Content: Notes, comments, and other content you create within the Service

2.2 Information Collected Automatically

When you access our Service, we automatically collect certain information, including:

Device Information: Device type, operating system, browser type, unique device identifiers
Log Data: IP address, access times, pages viewed, referring URL, and clickstream data
Usage Data: Features used, searches performed, interactions with the Service
Location Data: Approximate location based on IP address
Cookies and Tracking: Information collected through cookies, pixels, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

Authentication providers (if you sign in using Google or other providers)
Analytics providers and advertising partners
Public databases and data providers for property information

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our Service
To process transactions and send related information
To create and manage your account
To send administrative information, updates, and security alerts
To respond to your comments, questions, and support requests
To personalize and improve your experience
To analyze usage patterns and trends
To detect, prevent, and address fraud, abuse, and security issues
To comply with legal obligations
To send marketing and promotional communications (with your consent)

4. Sharing of Information

We may share your information in the following circumstances:

Service Providers: With vendors, consultants, and other service providers who perform services on our behalf
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets
Legal Requirements: When required by law, legal process, or government request
Protection of Rights: To protect the rights, property, and safety of Acreus, our users, or others
With Your Consent: When you have given us explicit consent to share your information

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

Encryption of data in transit and at rest
Secure server infrastructure
Access controls and authentication
Regular security assessments
Employee training on data protection

HOWEVER, NO METHOD OF TRANSMISSION OVER THE INTERNET OR METHOD OF ELECTRONIC STORAGE IS 100% SECURE. WHILE WE STRIVE TO USE COMMERCIALLY ACCEPTABLE MEANS TO PROTECT YOUR PERSONAL INFORMATION, WE CANNOT GUARANTEE ITS ABSOLUTE SECURITY.

YOU ACKNOWLEDGE AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY UNAUTHORIZED ACCESS TO, OR ALTERATION, THEFT, OR DESTRUCTION OF, YOUR DATA OR CONTENT, WHETHER THROUGH A BREACH OF OUR SECURITY, COMPUTER VIRUS, CYBER ATTACK, OR OTHER MALICIOUS ACTIVITIES.

6. Data Retention

We retain your personal information for as long as necessary to:

Provide you with the Service and fulfill the purposes described in this policy
Comply with legal obligations and enforce our agreements
Resolve disputes and protect our legal rights

When we no longer need your personal information, we will securely delete or anonymize it. Backup copies may be retained for a limited period for disaster recovery purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Opt-Out: Opt out of marketing communications
Restriction: Request restriction of processing in certain circumstances
Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at privacy@acreus.io. We will respond to your request within the timeframe required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Service. These include:

Essential Cookies: Required for the Service to function properly
Analytics Cookies: Help us understand how users interact with our Service
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of our Service.

9. Third-Party Services

Our Service may contain links to third-party websites and integrate with third-party services, including:

Google Maps and Google Places API
Payment processors (Stripe, etc.)
Analytics providers
Authentication providers

These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you access through our platform.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

By using our Service, you consent to the transfer of your information to the United States and other countries where we or our service providers operate. We will take appropriate measures to ensure that your personal information receives an adequate level of protection.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information held by us
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

To exercise your California privacy rights, please contact us at privacy@acreus.io.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

For significant changes, we may provide additional notice, such as an email notification or a prominent notice on our Service. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Acreus

Email: privacy@acreus.io

For data protection inquiries in the European Economic Area, you may also contact our Data Protection Officer at dpo@acreus.io.